Returns & Exchanges

Online Returns

If there is any issue with your order and require assistance please contact us at info@oscarcoffee.com.au. 

Please note that you will need to cover the shipping costs for your return parcel. Oscar Coffee is not liable for any items you return to us that are lost or damaged in transit. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.

Faulty Order Returns

No one likes discovering that the product they bought is damaged, faulty, wrongly described or different from a sample shown! In the unlikely event this happens, we want to resolve the matter as quickly as possible.

Please note your product/s may need to be sent to the manufacturer to be assessed before a decision can be made regarding an exchange or refund. In the event this happens, our Customer Service team will stay in touch throughout the process.

If you are unsure about whether a product has a manufacturing fault, please feel free to call our Customer Service Team before sending it back to us.
If you have received a faulty item or a damaged item from Oscar Coffee, simply follow steps below:
1. Contact our Customer Service Team straight away.
2. Email an image/video showing the damage/fault to your product to info@oscarcoffee.com.au
3. Once approved by our Customer Service Team to send products back. Please follow the Online Returns process.
4. A Customer Service Team Member will contact you as soon as we receive your parcel
5. Where it has been deemed that the fault is due to manufacturing, Oscar Coffee will refund the purchase price of the faulty, damaged or incorrect product and cover your return shipping costs.
6. In the event the product you have returned is not deemed to have a manufacturing fault, we are unable to refund any relevant shipping costs.
7. Please note, if you decide to return your item, the original shipping costs for your order won’t be eligible for a refund.

Damaged or incorrect orders must be reported within seven (7) days of receipt. Lost packages and shipping claims must be reported to Oscar Coffee directly.

You can exchange goods for up to 30 days from purchase, providing goods are in their original package, were not used and come with their original invoice. There are no refunds for special orders, discontinued items, used items or sample items.

Please choose carefully, as we do not refund or exchange Coffee Machines, Grinders, Electrical Items or Electrical Parts, Special Order Items, Books and DVD’s.